We appreciate your help in spotting bugs! Here are 3 easy ways to report them:

• Submit a form, scroll down to the footer and select "Support" to submit a form
• Contact us at support@lunafit.com
• (Coming Soon) In the LunaFit app, navigate to user settings, scroll all the way down and tap "Report a bug or give feedback"

If your wearable data isn’t appearing in LunaFit, try these steps to troubleshoot:

1. Check your wearable’s permissions
LunaFit pulls data from your phone’s health app—Apple Health (iOS) or Google Health Connect (Android)—not directly from your wearable.

Make sure your device (watch, ring, band, or tracker) is paired with your phone and syncing to the correct health app (Apple Health or Google Health Connect). Check if your phone' health app (Apple Health (iOS) or Google Health Connect (Android) is showing recent data—like heart rate or steps. If not, double-check that permissions are properly set and syncing is enabled for your device’s companion app and the LunaFit app.‍

• Enable permissions for LunaFit
  Even if your health app has the data, LunaFit won’t receive it unless you grant access.‍
  
  • iOS:‍
    
    • Go to your phone’s Settings and search “Health” or Scroll down to 'apps' and select "Health"
    • Select "Data Access and Devices"
    • Select "LunaFit
    • Tap Turn On All to grant LunaFit permission to read health data, along with read/write permissions
  • Android:‍
    
    • Go to your phone’s Settings and search “Google Connect,” specifically the one linked to privacy settings
    • Select "Manage app access to health data"
    • Search and tap "LunaFit App," you might have to look in App Permissions
    • Toggle Allow All to enable data syncing, along with read/write permissions
• Repeat these steps, but this time enable permissions for your device’s companion app instead of the LunaFit app.

💡 Note: If you deleted Apple Health or Health Connect, reinstall it from the App Store or Google Play.

2. Confirm your your wearable is paired to your phone‍

• Re-pair your external device with your phone. For guidance, refer to your device’s manual or search for a step-by-step tutorial on YouTube. Here are a few for reference:
  
  • Fitbit: https://www.youtube.com/watch?v=cKC3Ugqnsmc
  • Oura Ring: https://www.youtube.com/watch?v=AC7tiTMQX50
  • Whoop: https://www.youtube.com/watch?v=t6Xhemlt1B0

3. Open your devices' companion app and check their permissions and settings‍

4. Try a Manual Resync

• In the LunaFit app, go to User Settings (profile icon on the top right corner) > External Platform > "Resync" to manually pull the latest information in the LunaFit app

Important Notes:

• Fitbit + iOS: Fitbit does not sync with Apple Health, so LunaFit can’t receive its data.
• Fitbit + Android: Resting heart rate does not sync with Google Health Connect.
• Samsung devices: Some data may sync inconsistently due to Samsung’s ongoing transition to Google Health Connect.
• Samsung Galaxy Watch & Google Pixel Watch + iOS: These wearables are Android-only and won’t sync with iOS due to platform restrictions.

Still having trouble?
Contact us at support@lunafit.com or fill out a support form on our website—we’re happy to help!

Currently, this feature is available exclusively for Apple Watch users. If you have an Apple Watch and wish to use this feature, please follow these steps to ensure it works correctly:

1. User Settings: Open the Lunafit app, navigate to "Audio and Workout Settings," and enable "Monitor and Give Feedback on Your Intensity" to allow real-time monitoring of your workout intensity.
2. System Settings: Go to your phone's system settings and ensure that Apple Health (or Samsung Health/Google Fit, if applicable) has permissions enabled to share data with the Lunafit app. This step is crucial for syncing data from your wearable device.
3. Initiating a Workout: Start your workout by opening the Lunafit app directly from your Apple Watch. The app should automatically sync and track your workout session.

By following these guidelines, you should be able to fully utilize the wearable integration feature for an enhanced fitness tracking experience. If you encounter any issues, please contact our support team (support@lunafit.com) for assistance.

‍

The Google Pixel Watch and Samsung Galaxy Watch is designed to work exclusively with Android devices and doesn't support syncing with iOS due to platform restrictions by Google.

Fitbit no longer supports syncing with iOS, and on Android, it limits access to certain data like resting heart rate—so that information isn’t shared with third-party apps like ours.